Due to a large volume of orders, it’s usually difficult for us to locate any one specific order. Therefore, if you need to cancel your order, you must notify our customer service via email or phone right away, within 12 hours of the purchase date and time.
We’ll be happy to cancel your order if and only if the items have not been shipped, with a 6% cancellation fee taken off of the total refund. If the items have been shipped, you must follow our return procedure.
Also, please keep in mind that, even though we’ll do our best, we cannot guarantee that we’ll be able to locate and cancel your package before shipment takes place.
Custom Tarps & Made to Order Products
All custom orders and made-to-order merchandises such as mesh, vinyl, and canvas tarps can be canceled within 12 hours, if and only if the order hasn’t been fabricated yet. However, once the fabric is cut, hems or the grommets are installed, the order cannot be modified or cancelled.